Shipping + Returns
Chains + Pearls offers free ground shipping on all orders within the continental US. Faster shipping is also possible for an additional cost.
Unless made-to-order, orders are typically processed within 1 to 2 business days so you should receive your piece within 3 to 5 days later. Made-to-order pieces will typically ship within 2 to 4 weeks.
Unless made-to-order, items that have not been worn or damaged can be exchanged or returned for a full refund. Return requests must be submitted within 7 days of receiving your piece and must be sent within 14 days.
To return or exchange an item, please contact us here. Please let us know what piece you’re returning, why you’d like to return the piece, and your order number.
Refunds are applied to the payment method used to place the order.
Once we receive your return, please allow 2-3 business days for your return to be processed and 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase.
Made-to-order pieces are final sale and not refundable.